Upravljanje performansama poslovnih procesa u funkciji povećanja efikasnosti preduzeća
Managing business process performance in function of increasing efficiency of enterprise
Метаподаци
Приказ свих података о дисертацијиСажетак
A competitive game in the knowledge economy differs in several aspects from the business and market
competition in the industrial era. These are the increased relevance of intellectual capital in creating values, the
necessity of understanding the needs of key stakeholders, the need to increase the volume and quality of services
provided to consumers, enterprises’ necessity to increase the flexibility to the changes in the environment, efficient
application of information technology and others.
Process-oriented approach in managing the company emerges as a result of these and many other changes in
the knowledge economy. The main characteristic of process-oriented enterprise is flexibility, reflected in the
possibility of quick and adequate response to changes in the environment. Process-oriented company is being
formed through transformation of a traditional (functional) structure into a new one, so as processes are being used
as the basis for grouping tasks instead of functions. This ...means that jobs are not grouped according to their similarity
or resemblance, as in the functional approach, but to their connection to the appropriate process. In this way, instead
of classical organizational units (procurement, production, sales, finance, etc.), teams are being emphasized,
containing all of those tasks and activities, being within the aim of realization of the specific process. A company
with a previously arranged hierarchical system of functional units becomes flatter, with fewer levels of management,
and autonomous teams perform certain activities and processes from their beginning to the final ones.
Finding an adequate way of performance management in process-oriented enterprise is the focus of the
above concept. A management framework shall be developed in the paper, consisting of four phases, titled as:
planning, measuring, analyzing and improving of business process performances. Planning is the first phase
involving definition of the target (desired) performance of the process being relevant in gaining both in the
realization of a strategy / performance improvement program process and strategy for the company, as a whole. On
the other hand, the quality of measurements and established system of performance measurement process depend on
the quality of managerial decisions regarding business processes. After the measuring process, there is a process of
analysis of performances management and reporting this structure on them. The process of performance
management process is being finalized in determination of measures, actions, programs and initiatives by the
company's management, necessary to improve process performance, since they are being manifested themselves in
the vital financial performance of companies and their impact on its competitiveness.
In addition, process-oriented enterprise, more accurately, the improved performance of the process of
supplying the necessary inputs, creation and production of products, sales and another marketing activities,
delivering products and customer service processes, affect the economic performance, investment performance and
other companies’ performances, like the amount and quality of products, company’s income, expenses, profits,
efficiency and others.
By reviewing of recent research results, there is an indication that most of the resources associated with
process-oriented enterprise performance belong to the literature that is not based on adequate data and empirical
tests. In this regard, as a part of a doctoral dissertation, the results of empirical research shall be presented to be
conducted on a sample of companies from Serbia. The purpose of this study shall be identifying the possibilities of
applying of the process approach within the companies in Serbia, as well as, analyzing the presence and effects of
the implementation of the concept of performance management of business processes in them.