Unapređenje poslovnih procesa u e-lancima snabdevanja
Author
Rejman-Petrović, DraganaMentor
Arsovski, ZoraCommittee members
Petrović, Slavica P.Tumbas, Pere
Metadata
Show full item recordAbstract
The challenge for organizations in continuous compe
titive race is efficient management of supply
chain performances. Typical issues emerge in supply
chain performance measurement are strategy and
measurement system gaps, financial indicators orien
tation in measurement systems, isolated and
incompatible indicators and supply chain integratio
n inexistence.
The subjects of this Phd research are: (1) Business
processes in e- supply chain and ways of their
improvement, as well as improvement of entire net o
f business processes, (2) Models for business
processes performances improvement in Web based e-
supply chains and (3) Models for business
processes performances measurement in e-supply chai
n.
The aim of this resurch is automotive e-supply chai
n performance improvements model development
based on the support of modern Web based ICT soluti
on improvements of business processes key
perfomances... indicators (KPI).
The result of the PhD resurch is a model for e- sup
ply chain business processes improvement based on
combined approach of two familiar models, GSCF and
SCOR, as well as specifics coming out from
the automotive industry standards. The improvement
of conceptual models of processes in e- supply
chain has been focused on interactions, control, an
alysis and process optimization on supplier-
organization- customer sequence level within automo
tive supply chain.
It has been developed a new bussines processes mapp
ing approach in e- supply chain, capable to
identify different types of supply chains and track
KPIs of specific group of performance atributes, i
n
order to have gaps identification and take activiti
es for efficient improvement of total supply chain
performace.
Also, this PhD research as a result has a model for
business processes performance measurement in e-
supply chain. Model for e- supply chain business pr
ocesses improvement was based on integration of
SCOR and BSC models, has providing an overall perfo
rmance measurement framework on strategic,
tactic and operative level. Another result of this PhD is development of multic
riteria analizing AHP model, for evaluation, rank
and supply chain comparation. The outcomes from the
AHP model were incorporated in a database,
connecting the developed management information sys
tem for support and improvement e- supply
chain bussines processes with the AHP model. In thi
s way, enhanced management information system
enables organization management in supply chain to
identify, structure and solve semistructurized and
unstructurized problems and choose among variety of
alternatives. Developed management
information system together with Wab based support
makes horizontal information flow much easier,
and as a decision making support system enables int
egration between information used in different
organization and management levels of different org
anization within the supply chain. Thus, the
developed system enables integration of information
from a different subsystems for strategic decision
making and contributes strategic planning and forec
ast automatiozation on supply chain level.