Adaptivni model za upravljanje lancima snabdevanja u malim i srednjim preduzećima

Abstract

Osnovni istraživački problem ove disertacije predstavlja razvoj modela za upravljanje lancima snabdevanja u cilju podizanje kvaliteta usluge. Stoga je razvijen adaptivni model za upravljanje lancima snabdevanja koji se sastoji od modela za: upravljanje lancima snabdevanja, upravljanje korisničkim zahtevima i ocenu kvaliteta pružene usluge. U svrhu primene adaptivni model je predstavljen algoritmom sa precizno definisanim koracima koje korisnik treba da sprovede da bi podigao nivo kvaliteta usluge i održao stabilnost lanca snabdevanja. Verifikacija modela je urađena na primeru 17 lanaca snabdevanja na teritoriji Republike Srbije, što je rezultiralo odgovorima na koji način se može podići kvalitet usluge. Doprinos istraživanja ogleda u mogućnosti direktne primene razvijenog modela i pružanja novih informacija za naučnu i stručnu javnost koje mogu predstavljati kvalitetnu podlogu daljem razvoju modela za upravljanje lancima snabdevanja.

The basic research problem of this dissertation is the development of supply chain management model in order to improve the quality of service. Therefore, an adaptive supply chain management model has been developed that consists of a model for: supply chain management, management of user requirements and assessment of the quality of service provided. For the purpose of application the adaptive model, it is presented an algorithm with precisely defined steps that the user needs to implement in order to raise the level of service quality and maintain the stability of supply. The model verification was done on the example of 17 supply chains in the territory of the Republic of Serbia, which resulted in answers on how to improve the quality of the service. The contribution of the research is reflected in the possibility of direct application of the developed model and providing new information for the scientific and professional public, which can represent a quality basis for the further development of the supply chain management model.