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An integrated model of management with the quality and sustainability of the realization process under the conditions of uncertainty

dc.contributor.advisorArsovski, Slavko
dc.contributor.otherFilipović, Jovan
dc.contributor.otherStefanović, Miladin
dc.contributor.otherSimić, Vladimir
dc.contributor.otherDragović, Ivana
dc.creatorTodorović, Gordana
dc.date.accessioned2020-12-30T12:24:36Z
dc.date.available2020-12-30T12:24:36Z
dc.date.issued2020-07-03
dc.identifier.urihttp://eteze.kg.ac.rs/application/showtheses?thesesId=7797
dc.identifier.urihttps://fedorakg.kg.ac.rs/fedora/get/o:1298/bdef:Content/download
dc.identifier.urihttps://nardus.mpn.gov.rs/handle/123456789/17745
dc.descriptionREZIME: Predmet ove doktorske disertacije je razvoj integrisanog modela za ocenu kvaliteta i održivosti procesa realizacije koji se realizuju u uslovima neizvesnosti u komunalnim preduzećima koja posluju u promenljivom okruženju. Primenom razvijenog modela može se značajno poboljšati poslovanje komunalnog sektora . Obzirom da se promene brzo i neprekidno dešavaju, vrednosti upravljačkih promenljivih je gotovo nemoguće opisati preciznim brojevima. Ove promenljive se sasvim dobro opisuju lingvističkim iskazima koji su modelirani primenom teorije fazi skupova. Problem upravljanja procesima realizacije sa aspekta operativnih rizika, kvaliteta i održivosti, moguće je rešiti primenom egzaktnih metoda koje su razvijene u ovoj disertaciji. Osnovni cilj rada je definisan kao razvijanje integrisanog modela menadžmenta čijom primenom je: (1) određen uticaj faktora operativnih rizika na efektivnost procesa realizacije, (2) ocenjen kvalitet i održivost razmatranih poslovnih procesa, i (3) utvrđen oblik i jačina zavisnosti rizika i kvaliteta na održivost procesa realizacije. Pokazano je da razvijeni model, prikazan na slici, može da koristi menadžerima komunalnih preduzeća kao sredstvo za podršku donošenju odluka u oblasti procene i upravljanja kvalitetom, rizicima i održivošću procesa realizacije i donošenju adekvatnih strategija.sr
dc.descriptionThe subject of this doctoral dissertation is the development of an integrated model for evaluating the quality and sustainability of the implementation processes that are implemented under the conditions of uncertainty in utility companies which operate in a changeable environment. Applying the developed model can significantly improve the business of the utility companies sector. Since changes occur quickly and continuously, the values of control variables are almost impossible to describe with precise numbers. These variables are quite well described by linguistic statements modeled on the application of the theory of fuzzy sets. The problem of managing the implementation processes from the aspects of operational risks, quality and sustainability can be solved by applying the exact methods which are developed in this dissertation. The main objective of the paper is defined as the development of an integrated model of management, the application of which is: (1) determined the influence of operational risk factors on the effectiveness of the implementation process, (2) evaluated the quality and sustainability of the considered business processes, and (3) determined the form and strength of risk and quality dependence on the sustainability of the implementation process. It is shown that the developed model, shown in the picture, can be used by utility companies' managers as a supporting tool for decision making in the area of assessment and management of quality, in risks and sustainability of the implementation process and in adopting adequate strategies.en
dc.formatapplication/pdf
dc.languagesr
dc.publisherУниверзитет у Крагујевцу, Факултет инжењерских наукаsr
dc.rightsopenAccessen
dc.sourceУниверзитет у Крагујевцуsr
dc.subjectKvalitet, Rizik, Održivost, Integrisani model, Fazi skupovi.sr
dc.subjectQuality, Risk, Sustainability, Integrated model, Fuzzy sets.en
dc.titleIntegrisani model menadžmenta kvalitetom i održivošću procesa realizacije u uslovima neizvesnostisr
dc.title.alternativeAn integrated model of management with the quality and sustainability of the realization process under the conditions of uncertaintyen
dc.typedoctoralThesisen
dc.rights.licenseBY-ND
dc.identifier.fulltexthttp://nardus.mpn.gov.rs/bitstream/id/67631/Disertacija.pdf
dc.identifier.fulltexthttp://nardus.mpn.gov.rs/bitstream/id/67632/Gordana_Todorovic_FIN.pdf


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