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Influence of personal characteristics of employees in service systems on organization performance

dc.contributor.advisorPečujlija, Mladen
dc.contributor.otherĆosić, Ilija
dc.contributor.otherMaksimović, Rado
dc.contributor.otherGrubić-Nešić, Leposava
dc.contributor.otherMihailović, Dobrivoje
dc.contributor.otherPečujlija, Mladen
dc.creatorPetrović, Duško
dc.date.accessioned2020-07-15T10:41:15Z
dc.date.available2020-07-15T10:41:15Z
dc.date.issued2020-06-19
dc.identifier.urihttps://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija157443805359088.pdf?controlNumber=(BISIS)112490&fileName=157443805359088.pdf&id=14295&source=NaRDuS&language=srsr
dc.identifier.urihttps://www.cris.uns.ac.rs/record.jsf?recordId=112490&source=NaRDuS&language=srsr
dc.identifier.urihttps://www.cris.uns.ac.rs/DownloadFileServlet/IzvestajKomisije157443424206380.pdf?controlNumber=(BISIS)112490&fileName=157443424206380.pdf&id=14292&source=NaRDuS&language=srsr
dc.identifier.uri/DownloadFileServlet/IzvestajKomisije157443424206380.pdf?controlNumber=(BISIS)112490&fileName=157443424206380.pdf&id=14292
dc.identifier.urihttp://nardus.mpn.gov.rs/handle/123456789/17187
dc.description.abstractIspitivanje uticaja personalnih karakteristika davaoca usluga (osobine ličnosti i moral) na procenu kvaliteta usluge od strane korisnika usluga i procenu performansi preduzeća (rekreacionih cenrara) pokazalo je da personalne karakteristike davaoca usluge direktno utiču na kvalitet usluge i performanse.sr
dc.description.abstractAn examination of the impact of the personal characteristics of the service provider (personality traits and morale) on the assessment of the quality of service by the service users and the assessment of the performance of the company (recreational centers) showed that the personal characteristics of the service provider directly affect the quality of service and performance.en
dc.languagesr (latin script)
dc.publisherУниверзитет у Новом Саду, Факултет техничких наукаsr
dc.rightsopenAccessen
dc.sourceУниверзитет у Новом Садуsr
dc.subjectKvalitetsr
dc.subjectPerformanceen
dc.subjectBig Fiveen
dc.subjectMoralityen
dc.subjectQualityen
dc.subjectPerformansesr
dc.subjectVelikih Petsr
dc.subjectMoralsr
dc.titleUticaj personalnih karakteristika zaposlenih u uslužnim sistemima na performanse organizacijesr
dc.title.alternativeInfluence of personal characteristics of employees in service systems on organization performanceen
dc.typedoctoralThesisen
dc.rights.licenseBY-NC
dc.identifier.fulltexthttp://nardus.mpn.gov.rs/bitstream/id/63980/Disertacija.pdf
dc.identifier.fulltexthttp://nardus.mpn.gov.rs/bitstream/id/63981/IzvestajKomisije.pdf


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