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Uticaj personalnih karakteristika zaposlenih u uslužnim sistemima na performanse organizacije

Influence of personal characteristics of employees in service systems on organization performance

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2020
Disertacija.pdf (1.443Mb)
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Author
Petrović, Duško
Mentor
Pečujlija, Mladen
Committee members
Ćosić, Ilija
Maksimović, Rado
Grubić-Nešić, Leposava
Mihailović, Dobrivoje
Pečujlija, Mladen
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Abstract
Ispitivanje uticaja personalnih karakteristika davaoca usluga (osobine ličnosti i moral) na procenu kvaliteta usluge od strane korisnika usluga i procenu performansi preduzeća (rekreacionih cenrara) pokazalo je da personalne karakteristike davaoca usluge direktno utiču na kvalitet usluge i performanse.
An examination of the impact of the personal characteristics of the service provider (personality traits and morale) on the assessment of the quality of service by the service users and the assessment of the performance of the company (recreational centers) showed that the personal characteristics of the service provider directly affect the quality of service and performance.
Faculty:
Универзитет у Новом Саду, Факултет техничких наука
Date:
19-06-2020
Keywords:
Kvalitet / Performance / Big Five / Morality / Quality / Performanse / Velikih Pet / Moral
[ Google Scholar ]
Handle
https://hdl.handle.net/21.15107/rcub_nardus_17187
URI
https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija157443805359088.pdf?controlNumber=(BISIS)112490&fileName=157443805359088.pdf&id=14295&source=NaRDuS&language=sr
https://www.cris.uns.ac.rs/record.jsf?recordId=112490&source=NaRDuS&language=sr
https://www.cris.uns.ac.rs/DownloadFileServlet/IzvestajKomisije157443424206380.pdf?controlNumber=(BISIS)112490&fileName=157443424206380.pdf&id=14292&source=NaRDuS&language=sr
/DownloadFileServlet/IzvestajKomisije157443424206380.pdf?controlNumber=(BISIS)112490&fileName=157443424206380.pdf&id=14292
https://nardus.mpn.gov.rs/handle/123456789/17187

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