Modeliranje upravljanja performansama i podrške odlučivanju u tehnološkim inkubatorima primenom metoda računarske inteligencije
Modeling of performance management and decision support in technology incubators by applying a methods of computer intelligence
Doktorand
Abadić, Nebojša![](/themes/MirageNardus/images/orcid.png)
Mentor
Stefanović, Miladin![](/themes/MirageNardus/images/orcid.png)
Članovi komisije
Arsovski, Slavko![](/themes/MirageNardus/images/orcid.png)
Tadić, Danijela
![](/themes/MirageNardus/images/orcid.png)
Filipović, Jovan
Erić, Milan
![](/themes/MirageNardus/images/orcid.png)
Metapodaci
Prikaz svih podataka o disertacijiSažetak
Predmet ovog rada je identifikacija uticajnih faktora i seta ključnih indikatora
performansi (eng. Key Performance Indicators – KPIs), koji će poslužiti kao polaz za
modeliranje i rangiranje različitih poslovnih procesa unutar poslovnih inkubatora,
naročito sa aspekta kvaliteta. Na osnovu definisanog modela rangiranih performansi
razvijen je alat za podršku odlučivanju koji, sa jedne strane, treba da omogući kvalitetnije
i uspešnije upravljanje poslovnim inkubatorima, a da sa druge da smanji ranjivost
poslovnih inkubatora, poveća adaptivni kapacitet, kao i kvalitet procesa i kvalitet
poslovnih performansi.
Na osnovu novog razvijenog sistema projektovano je i realizovano softversko
rešenje, odnosno sistem za podršku odlučivanju i ocenu perfomansi u poslovnim
inkubatorima. Na osnovu toga ostvarena je validacija, verifikacija i praćenje rezultata
poređenjem razvijenih sistema dostupnih u poslovnim inkubatorima zapadnog Balkana.
Dobijeni razultati koji su predstavljeni u ovoj d...isertaciji imaju dvostruku
primenu. Prva primena jeste teorijski prikaz koji se odnosi na kreiranje novih metoda i
softverskih rešenja, preko teorijskog matematičkog modela što opisuje uticaj ulaznih
performansi na funkcionisanje, izlaze i ishode poslovnih inkubatora. Drugi segment
primene jeste aplikativni praktični prikaz u kome se dobijeni rezultati koriste u
praktičnom razvoju softverskog alata (unapređenjem upravljanja kvalitetom i ciljevima
kvaliteta u poslovnim inkubatorima). Dobijeni rezultati naročito su važni za
funkcionisanje inkubatora u zemljama u razvoju, gde je i sam inkubacioni proces u ranoj
fazi razvoja, tako da softversko rešenje, pravilnim postavljanjem organizacione strategije,
umnogome može da pomogne ne samo u procesu donošenja odluka, već i uopšteno u
svakodnevnom operativnom funkcionisanju poslovnih inkubatora.
Sprovedeno istraživanje obuhvatilo je 18 poslovnih inkubatora na teritoriji
zapadnog Balkana. Zasniva se na upitnicima koje su popunjavali menadžeri i donosioci
odluka posmatranih inkubatora. Rezultati istraživanja mogu se iskoristiti kao osnova za
uspostavljanje složenijih sistema podrške odlučivanju. Obrada rezultata i testiranje
modela izvršeni su primenom softverskog rešenja poslovne inteligencije razvijenog u
MATLab okruženju. Testiranjem modela i softverskog rešenja potvrđene su postavljene
hipoteze i uočen je prostor za dalja unapređenja što je predstavljeno u zaključnim
razmatranjima doktorske disertacije.
The subject of this study was to identify influential factors and a set of performances i.e. key
performance indicators-KPIs, which will serve as the starting point for modeling and ranking of
various business processes within the business incubators, especially in terms of quality. On the basis
of the defined model of ranked performances a decision support tool was developed that should
enable better and more effective management of business incubators on the one hand, and on the
other hand reduce the vulnerability of business incubators, increase adaptive capacity and the quality
of processes and the quality of business performance.
Based on the newly developed system, a software solution is designed and implemented, that
is a decision support system and assessment of performances in business incubators. On that basis
validation, verification and monitoring of the results is achieved by comparing the developed system
of business incubators available in the Western Balkans.
...
The obtained results that are presented in this thesis have a dual application. The first
application is a theoretical view that refers to the creation of new methods and software solutions,
through a theoretical mathematical model that describes the impact of input performances on
functioning, outputs and outcomes of business incubators. The second segment of application is
applied practical demonstrations in which the results obtained also have application through practical
development of software tools (through improvement of quality management and quality objectives
in business incubators). Achieved results are particularly important for the functioning of the
incubators in developing countries where the development of the incubation processes is still in the
early stage status so that proper setting of organizational strategy, a software solution can greatly
help not only in the decision-making process, but generally in the day to day operational functioning
of business incubators.
The research included 18 business incubators in the Western Balkans region and is based on
questionnaires completed by managers and decision-makers in selected incubators. The research
results can be used as a basis for the establishment of more complex decision support systems. Data
analysis and model testing were carried out by the application of business intelligence software
solution developed in MATLab environment. Model and software solution testing confirmed the set
hypotheses and room for further improvements has been noted, which are presented in the concluding
observations of the doctoral dissertation.