Uloga i značaj kvaliteta u upravljanju zadovoljstvom korisnika gastronomskih usluga u hotelima sa 4* i 5* u Srbiji
THE ROLE AND IMPORTANCE OF QUALITY IN USER SATISFACTION MANAGEMENT OF GASTRONOMY SERVICES IN 4* AND 5* HOTELS IN SERBIA
THE ROLE AND IMPORTANCE OF QUALITY IN USER SATISFACTION MANAGEMENT OF GASTRONOMY SERVICES IN 4* AND 5* HOTELS IN SERBIA